SHIPPING - WITHIN AUSTRALIA

Items will be shipped within 1-3 business days, upon receiving payment. A confirmation email will be sent to you with delivery information as soon as your order has been dispatched. 

MINAMI STORE uses Australia Post Regular Service or Australia Post Express service  to ensure safe delivery of your items. To check if your postcode is included in the Australia Post Express service network click here. Please allow 3-7 business days from when you place your order to when you receive you item and. We want you to receive your goods as fast as possible, however, time will depend on your location within Australia and the shipping option you choose at check out.  

Please note that MINAMI STORE does not ship goods to PO Box addresses. 

Please ensure you have entered your correct email and shipping address at check out to ensure safe delivery of your item. 

If you are not home when your package arrives, Australia Post will leave a card with a unique barcode. This can be taken to your nearest assigned post office to collect your parcel. 

When free shipping is offered, Regular Post Service is the shipping method used. 

Shipping prices within Australia:

Australia Post Regular Service

$10.00 Flat Rate

Australia Post Express Service

$15.00 Flat Rate

 

SHIPPING - OUTSIDE AUSTRALIA

We offer two services for shipping outside of Australia - Regular service and shipping with tracking. For extra insurance or a different method of delivery, such as courier, please send us an email.

Any extra fees or charges associated with delivery to destination, such as customs clearing, is at the expense of the customer, and will not be paid by MINAMI STORE. Please check specific custom requirements before placing an order as we cannot refund or reimburse in anyway if packages are not delivered due to customs regulations in individual countries. 


PAYMENT AND SECURITY

MINAMI STORE is a Level 1 PCI compliant and use 128 bit SSL encryption to ensure credit card data is safe and secure.

We accept all major credit and debit cards. 

All items are in Australian dollars (AUD) and 10% GST is applicable on all products which is included in displayed prices. 


RETURNS AND REFUNDS 

MINAMI STORE is able to provide a refund on items that are faulty, do not match their description or do not function as intended. If this occurs, please contact MINAMI STORE within 7 days of receiving the goods with your name, address and date of purchase with details of the problem. Items need to be returned via trackable post and once we have confirmed the damage we can refund you for the item and the cost of all shipping incurred by you. 

We check each item before we ship your order and we encourage you to do the same on receipt of your delivery. If the goods are damaged you must refuse the item and contact us immediately. 

RETURNS AND EXCHANGES

We know that you will love our products, however if you are not completely happy or change your mind, we do offer an exchange service. Please contact MINAMI STORE within 7 days of receipt of goods to organise a exchange of goods or store credit. After 7 days exchanges cannot be given. 

All shipping costs incurred are the responsibility of the customer. MINAMI STORE cannot take responsibility for loss or damage of items returned to us.

Exchanges cannot be given on sale items. 


PRIVACY POLICY

MINAMI STORE will never sell or give your information away. Personal information collected during payment is only ever used to process and fulfil your order.  


BY USING THE SITE AND/OR PLACING AN ORDER YOU AGREE TO THE TERMS STATED ABOVE.

ALL CONTENT AND IMAGES USED ARE COPYRIGHT OF MINAMI STORE AND CANNOT BE REPRODUCED OR USED WITHOUT PERMISSION.

MINAMI STORE RESERVES THE RIGHT TO MAKE CHANGES TO THE SITE AND TERMS WITHOUT PRIOR NOTICE.